1.
Role of Pori tours & travel
The role of Pori tours & travel
(PT&T) is to manufacture tours
and itineraries to fit the requirements
of our customers. In doing so,
we may use independent suppliers
for the provision of selected
services. However we accept responsibility
for the proper performance of
your contract with us subject
to the following booking conditions.
2.
Booking
To make your booking please make
sure you have the correct names
of all the clients and for tours
and safaris we need the nationality
and the date of birth. We will
hold an option of 7 days from
the time we have confirmed a tour,
before the cancellation rules
apply. If you need longer time
please let us know. If a tour
or hotel is fully booked we will
try to offer you a similar option.
3.
Prices
All prices are based on costs
at the time of publication. We
reserve the right to change the
prices at any time before your
booking is made. We will confirm
price changes, if any, together
with our confirmation of your
booking. Please notice that the
price list has prices in us dollars.
4.
Payments
A deposit of 20 % must be paid
latest 10 days after our confirmation
of booking. The remaining amount
must be paid latest 35 days before
commencement of our services.
In certain cases like the luxury
trains and some safaris we need
the payment 60 days before commencement
of our services. If payments have
not been received in time, we
reserve the right to cancel your
booking.
5.
Cancellation
Cancellation fees:
More than 35 days before arrival:
20 % of total costs 35-15 days
before arrival: 60 % of total
costs 14 days or less before arrival:
100 % of total costs. In some
cases more strict cancellation
rules apply and in some cases
like bookings of hotels and transfers
only, we will be able to refund
you more depending on our direct
costs involved. Cancellations
must be made in writing.
In the unlikely event that we
have to cancel a tour for any
reason we will try and offer the
choice of an alternative arrangement
or you will receive a full refund.
We will do our outmost to inform
you about any cancellations earliest
possible and latest 14 days before
commencement of our services.
6.
Changes
We reserve the right to make changes
to brochure details and arrangements
both before and after the booking
has been made. Most changes will
be minor, but if we have to do
significant changes you will be
notified at the earliest possible
opportunity. In such cases you
will have the opportunity to accept
the changes (and maybe the difference
in price) or to receive a full
refund.
7.
Force Majeure
Force Majeure means those circumstances
where the performance of our contract
with you is prevented or affected
by reasons of war, threat of war,
civil strife, industrial dispute,
terrorist activity, natural or
nuclear disaster, fire, adverse
weather conditions, government
actions and all similar events
beyond our control. In these circumstances,
we shall not be liable for any
compensation or otherwise responsible
for any expenses or losses the
client might incur. If we are
forced to cancel, delay, curtail
or change the arrangements in
any way, or where performance
or prompt performance of our contractual
obligations is prevented or affected.
8.
Liability
Each package requires the organisation
of transport, meals, entrance
fees, accommodation and/or other
facilities or services. PT&T
has no direct day to day control
over its suppliers. accordingly
PT&T accepts no responsibility
for any injury, damage, loss,
accident, delay, irregularity
and/or inconvenience which may
be occasioned by any defect in
any object (including a vehicle)
utilised by any supplier for the
supply of any service or by an
act or omission of any supplier
or its servants or agents.
PT&T shall not be liable
for any loss or expense arising
from the loss of property, cancellation
or curtailment of the tour however
caused, save only to the extent
that such loss of baggage, cancellation
or curtailment was caused by the
PT&T negligence. If sickness
or accident interrupts a tour,
PT&T shall not be liable for
any cost or expense arising there
from, save only to the extent
that such sickness or accident
was caused by PT&T wilful
act or gross negligence. PT&T
shall not be liable for any refund,
either total or partial, of passage
money paid. PT&T recommends
that the client advise passengers
to take out necessary insurance
to protect the passengers against
such eventuality.
We need to receive any claim
in writing within 28 days after
the end of our services under
the contract. Where any payment
is made, you will assign to PT&T
or our insurers any right you
may have to pursue any third party
in relation to the claim and provide
us with your full co-operation.
Carriers etc: in respect of air,
sea and rail carriers, land vehicles
and hotel owners our liability
is in all cases limited as if
we were carriers/hoteliers within
the appropriate international
conventions. Furthermore, all
transport is provided subject
to the relevant carrier's conditions
of carriage, some of which may
limit or exclude their liability
to you, often in accordance with
international conventions.
General: please note our responsibilities
and obligations apply only in
respect of those services, which
we agree to arrange or provide
on your behalf. We cannot accept
any liability for any services
which you arrange on your own.
9.
Complaints
Should a problem occur, please
advise both PT&T and the service
supplier in question immediately,
as most problems can be solved
on the spot. Should you remain
dissatisfied, please write to
us setting out the complaint in
detail within 28 days of the end
of our services under the contract.
We cannot accept responsibility
for any complaints, which are
not notified entirely in accordance
with this clause. Should any legal
dispute arise it must be settled
in Nairobi depending on which
Pori booking office was used
